Refund & Returns Policy
Last updated: 17 April 2026
1. Overview
At Sydney Brick Emporium, we want you to be satisfied with your purchase. This policy outlines your rights and our procedures for returns, refunds, and exchanges.
This policy operates in accordance with the Australian Consumer Law.
2. Your Rights Under Australian Consumer Law
You are entitled to a repair, replacement, or refund if a product:
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Is faulty or defective
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Is not fit for its intended purpose
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Does not match its description
These rights cannot be excluded or limited.
3. Change of Mind Returns
We do not offer returns or refunds for change of mind.
4. Non-Returnable Items
We do not accept returns for:
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Personalised or custom-made products
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Clearance or final sale items
5. Faulty or Damaged Items
If your item arrives faulty or damaged:
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Contact us within 3 days
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Provide photos and order details
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We will assess and provide a remedy (repair, replacement, or refund) as selected by us
6. Refund Process
Once your return is received and inspected:
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Approved refunds will be processed within 5–10 business days
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Refunds will be issued to the original payment method
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Processing times may vary depending on your payment method
7. Exchanges
We may consider exchanges at our sole discretion.
8. Return Shipping
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Customers are responsible for return shipping costs unless the item is faulty
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We recommend using a tracked shipping service
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We are not responsible for items lost in transit
9. Order Cancellations
Orders can be cancelled only if they have not yet been processed or shipped.
Once shipped, the order must follow the standard return process.
10. Contact Us
For all return and refund requests, contact:
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Business Name: Sydney Brick Emporium
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Email: [email protected]